Benchmark IT Published: July 12, 2017

Websphere Production Support

Job ID:


Our Direct Client located in Westchester County, NY has an exciting new Full time Websphere Production Support Position. Our client will sponsor for the right candidate. The successful candidate will work with the Development and Operations teams on middleware/web and mobile projects to support internal business units and their business critical applications and products.


Major Job Accountabilities: Support in a 24 by 7 on-call environment providing a high degree of responsiveness and sound trouble-shooting methodologies. Provide production & non-production middleware and Web support for multiple business critical applications. The candidate will also Support WebSphere Application Server, Websphere MQ, Business Process Management (BPM), DataPower and related products in production, support 90 to 100 middleware interfaces in WebSphere production. Work with the various business units as well as with cross functional teams to bring new middleware-based applications live. Work with development team and relevant business units to promote web applications to production environment
Write operating procedures, knowledge articles, answers to FAQs, and on-call reports
Open PMR, work with the vendor to troubleshoot product related issues and apply appropriate fix packs. Maintain middleware with appropriate patches.
Work with help desk and ticketing systems to provide proper support and escalation procedures for deployed applications.
Fine tune applications and servers for optimal performance. Provide guidance on generating scripts in order to automate tasks or provide batch capabilities for the WebSphere software products
Qualifications: ?Must have a Bachelor’s degree in Computer Science, Information Technology or Engineering with five years of work experience in the job as a Systems Administrator.
Working with application developers to fully utilize built in product functionality
Very good knowledge of LINUX fundamentals
Installation, Configuration and Scripting skills.
Understanding of distributed computing
Experience or knowledge of the following products:
WebSphere Application Server, Websphere MQ, Business Process Management (BPM), Operations Decision Management (ODM), Application Release Automation (ARA), Infrared 360 or Auto Pilot or BMC Middleware management, IIS, Apache Tomcat, IBM HTTP Server, JBoss
Understanding of middleware and web server security fundamentals
In-depth knowledge of HA & DR setup for Websphere
Experience with middleware automation is a plus.
Strong written and verbal communication skills
Ability to work independently as well as in a team environment and interface with developers, project managers and production support groups
Ability to multi-task Strong customer relationship skills

Job ID: 4756
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