Benchmark IT Published: January 30, 2018

Network Technician

Job ID:
4876
Location
Date
2018-01-30

Description

 

 

Network Technician

Job Description:

The Network Technician is responsible for providing daily technical assistance to clients in a professional and friendly manner and supporting the client computer network. In addition, the Network Technician is also involved in the support of network and server based systems.

Basic Functions

 

  • Provide friendly, professional customer service to clients

  • Quickly troubleshoot and resolve technical issues in a ticket queue

  • Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.

  • Perform routine maintenance on PCs and peripherals

  • Support disaster recovery backup solutions.

  • Escalate tickets as needed

  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

  • Work with vendors/partners as needed to resolve client issues.

  • Work on router issues to troubleshoot and correct network issues

  • Support Microsoft Office 365 environments

  • Support Ruckus wireless solutions

  • Install and configure Windows Servers

 

LEVEL II and III

·         Design and support Microsoft on-premise and cloud network solutions

·         Design and support VM Ware network solutions

·         Perform Microsoft Exchange and other email system migrations to Office 365 or on-premise Exchange servers

·         Design security solutions for networks

·         Provide detailed documentation and explain resolutions for escalated issues

Additional Duties and Responsibilities:

 

  • Maintain high level of client satisfaction.

  • Work in a team and communicate effectively.

  • Escalate service issues that cannot be completed within agreed service levels.

  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.

  • Regularly document processes and procedures related to duties and responsibilities.

  • Responsible for entering time and expenses in ConnectWise as they occur.

  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.

  • Enter all work as service tickets in ConnectWise.

  • Maintain certifications required for position

Qualifications:   

 

  • Ability to setup computers and peripherals

  • Basic routing and switching concepts

  • Comfortable with troubleshooting LAN and WAN technologies

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

  • Comfortably handle technical issues.

  • Ability to multi-task and adapt to changes quickly.

  • Ability to de-escalate situations

  • Understanding of support tools, techniques, and how technology is used to provide IT services.

  • Typing skills to ensure quick and accurate entry of service request details.

  • Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

 

  • BA/BS, preferably in computer science or a related field.

  • 3+ year of customer service experience.

 

Job ID: 4876
  • Drop files here or
    Accepted file types: docx, doc, pdf, rtf, wps, txt, html.
Refer a Friend

Related Jobs

Systems Analyst   Stamford, CT new
April 20, 2018
Helpdesk Analyst   Florence, KY new
April 20, 2018
Full Stack .NET Developer   Purchase, NY new
April 19, 2018
Help Desk Support Analyst   Greenwich, CT new
April 19, 2018
April 18, 2018