Benchmark IT Published: February 5, 2018

IT Service Catalog Cost Reporting Analyst

Job ID:
4877
Date
2018-02-05

Description

We seek an experienced financial analyst to join our direct client, a global firm located in

Northern NJ.  This is a long-term 12-24-month contract position, with immediate interview and start.

Send resume today to for immediate consideration!

Responsibilities

  • Produce monthly IT service level reports for COE customers

  • Produce KPI reports for the delivery and operational towers in the IT organization

  • Produce KPI reports for the IT Relationship Managers and Portfolio managers

  • Produce management KPI reporting for the Head of the 3 COEs

  • Preparing monthly reporting packages highlighting financial performance results, including analysis of key trends and variance drivers impacting performance

  • Monthly alignment and activities in collaboration with Global Finance to support the recharge reporting and customer billing activities to achieve the objective of providing an indisputable invoice for the consumption of all Platform services

  • Partner with the Service Management and other reporting teams to drive improvements on the quality and efficiency of reporting tasks within the wider operations group

  • Providing guidance and support to the Cloud Central and Platform teams in developing metrics to drive consistency, strengthened controls and process efficiencies/improvements as needed

  • Champion the continuous improvement of data quality within Platform data sources, including Azure Tagging, Service Now ticket data and CMDB to ensure indisputable accuracy of reporting.

Skills needed:  

  • 5+ years of work experience

  • Experience analyzing, reporting on large volumes of data

  • Strong analytical skills to view and analyze (look into) a situation from a very logical, systematic perspective.

  • Knowledge of ITIL and particularly Service Level Management processes

  • Excellent communication skills in English, verbally and in preparing communications and reports targeted to the requirements of varied management levels across diverse stakeholder and customer groups

  • Excellent communication and interpersonal skills, team player

  • Process minded viewpoint with a vision to continuous improvement

  • Coordination and project management skills

  • Ability to work with people from diverse cultural backgrounds

 

Technical Qualifications

  • Experience in a similar role

  • Strong knowledge of reporting tools (Excel, Power BI, etc.)

  • Knowledge of ITSM tools (ideally ServiceNow)

  • Understanding and experience in the ITIL processes.

  • Understanding and experience in continuous improvement methodologies

  • General familiarity with IT Services, specifically hosting and cloud technologies

 

 

 

 

 

 

Job ID: 4877
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