Benchmark IT Published: March 21, 2018

Technical Account Manager

Job ID:
4912
Location
Category
Date
2018-03-21

Description

Our direct client located in Lower Westchester County has an exciting new opportunity for an Account Executive to join our clients growing organization. The Account Executive is the business liaison between the clients technical team and their direct customers. The Account Executive understands business strategy and can identify technologies that will meet, improve or enhance our customer’s goals or demands. The Account Executive is instrumental in enhancing the overall relationship through structured and unstructured interactions with customers, and handling major requests.


Specifically, the AE will successfully engage in the following interactions:


1. Conduct periodic Technology Business Reviews (TBRs).
2. Enhance the overall relationship with partners and manage their expectations
3. Farm sales opportunities identified by TAMs and technical staff
4. Farm the customer base by executing specific sales campaigns
5. Process and drive major quotes
6. Support other sales functions including Sales Assistant, ISR and TAM

QUALIFICATIONS
1. Education / Certifications
a. Associates or Bachelor’s degree
b. Technical Certifications preferred
c. Sales certifications or training

2. Work Experience

a. Sales experience
b. Customer Service experience
c. Technical experience

3. Skills or Abilities

a. Technical Skills:
• Solid computer skills
• Microsoft Office 2016 proficiency
• Technical Awareness: ability to match resources to Partners and Clients
• Industry Awareness: strong overall grasp of industry trends, technologies and practices

b. Business Skills:
• Sales minded
• Interpersonal Skills: Telephone skills, Communication Skills, Active Listener, and Customer Service oriented.
• Process and work-flow minded
• Experience with managing people as a fellow team member
• Self-Motivated
• Prompt, professional and courteous
• Ability to multi-task

Job ID: 4912
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