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Application Support Engineer - C# / SQL Server

Application Support Engineer – C# / SQL Server

For our direct client in Northern NJ, we seek a long-term consultant (18-36 months +) to serve as a Sr. Application Support engineer, supporting global users of a critical custom-developed application.

In this role, the engineer will troubleshoot application issues, often related to data contained in the application (in MS SQL Server databases) that has some issue that's keeping user from accessing, viewing, or working with that data file.   The issues need to be investigated and solved quickly, so that the work processes can continue.   The consultant will use their "detective" and technical troubleshooting skills to research the problem, i.e. pulling application logs, tracing the issue, writing SQL queries to see what's in the database, looking at their library of past issues to see if this has happened before, etc.  The consultant will work closely with the user to keep them appraised during the work, up through fixing the data and resolving the issue.  

For this role we seek an experienced C#/.net/SQL Server engineer, who has excellent communications skills, and enjoys application support and "saving the day" by solving problems for users of the application.   

This person will be remote initially, but later in 2021 as the offices open up, there may be 2-3 days per week onsite in the Montvale, NJ office, so we seek someone who can eventually commute there a couple days a week, to be with the team, mesh with others in the organization.  So it will be eventually a hybrid onsite/WFH position.  

Experience desired:

  1. Prior experience supporting custom-built applications
  2. Excellent written and verbal communication skills with the ability to interact with various levels in an organization
  3. Database management knowledge focusing on Microsoft SQL Server technology including writing and understanding SQL stored procedures and data modeling
  4. Experience in troubleshooting applications in Windows OS, IIS, WCF Services, .NET, Angular, SQL Server, SQL Profiler and Performance Tuning
  5. Good knowledge on investigation of business process issues, the flow of application, ability to analyze session and event logs
  6. Experience with Application Insights, ServiceNow
  7. Good knowledge on investigation of business process issues, the flow of application, ability to analyze session and event logs
  8. Strong technical skills and demonstrated ability to quickly learn and adapt to new technologies
  9. Strong ticket management skills with experience in organizing, prioritizing, planning, and executing support efforts
  10. Understanding ITIL and support processes
  11. Located in the Tri-State NJ/NY/CT area

This is an immediate position, will be hired via video-interview, so please apply today with your most recent resume!  

Job ID: 4652

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