Jobs

Our direct client, a global firm, has a position for a long-term contractor (12-36 months) to join the team, to be an Application Support Lead (ASL) on data analytics applications with large SQL Server databases in Azure.   

In this role, the consultant is responsible for application management and support, understanding design enhancement changes, responsible to review and create technical assessment documents, debug .NET/Angular and SQL code, troubleshoot performance issues and provide strong technical leadership to the support team onshore and offshore. The application supported is running on Windows OS, IIS, WCF services and SQL server with several components in Azure PaaS 

The consultant will utilize their SQL Server Data analytical skills, working with large datasets such as 100m, 200m rows, conversions, processing Cube, Azure PaaS, Databricks, pipeline and pySpark skills.

This position will be 90% remote/work-from-home, but we seek a candidate who is in the NY/NJ/CT tri-state area who could go to the Northern NJ office occasionally for meetings.  A candidate who is willing to move him/herself to the area for this assignment is also acceptable.  

Immediate interview and hire – send resume today! 
 
The following attributes are also essential to a success in Application Support:

• Empathy with users
• Patience and understanding
• Acceptance of ownership
• Investigation and diagnostic skills
• Excellent customer service skills
• Attention to detail
• A proactive approach
• Ability to work under pressure and to tight deadlines

An Application Support Lead must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential. 

The team consists of onshore and offshore members, the ASL role is to manage this team and drive continuous improvement. 

• Work closely with the Development Team and particularly the Program/Project Managers to be aware of new development and fixes, and how that will affect the various environments. 
• Conduct a weekly standup with the team and associated members of the team from other departments.
• Attend multiple team calls for support awareness
• Program Manager's project-related calls
• Drive major incident resolution and follow-up, determining the root cause and taking action to avoid these issues from recurring.

Strong knowledge on Windows IIS Services, WCF Services, .Net code, and SQL Server

Strong database experience, i.e. Cube, Azure PaaS, Databricks, pipeline and pySpark skills

Experience with monitoring tools and networking tools

Experienced in ITIL pillars, i.e., Operational Support, Planning, Release/control/validation, Service Agreements

Highly experienced with working in team situations, involving critical situations and asking the right questions

Influencing members of other teams not in a direct reporting line and holding people and vendors accountable

Capable of managing a high daily workload, provide weekly status on current incident state as well as next steps to resolve.

Bachelor’s or Master’s in computer science
Preferred -, ITIL, SQL Certification, MCSD – Azure Solutions Infrastructure