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Business Analyst - Long-term Contract - Service Now

Our direct client, a global firm in Northern NJ, seeks an experienced Business Analyst to work on requirements for a software integration project, where the client is integrating one of it's key applications with the Service Now application. 

This is a long-term contract position (12-24+ mo.), with immediate interview and hire.   The position is 95% remote, we would prefer a candidate who can drive to Northern NJ once or twice a month for meetings with the team, in 2022.  

The Business Analyst (BA) will work alongside the business process leads (BPLs) and IT application development teams; translating business requirements and creating detailed functional specifications; assisting in the design of and supporting the implementation of software applications. The BA will participate in blueprinting and design sessions with business and technical leads to specify the solution at a detailed functional level and to help the BPLs evaluate the proposed technical solution meets the business requirements.

Responsibilities include:

         Collaborate with business process leads to gather the high-level business requirements, documenting the findings and decisions within acceptable standards and templates

         Work with a multi-disciplinary team on the configuration, development and implementation of various ServiceNow modules

         Analyze the impact to integration points and ensure that design can meet the need

         Perform requirements development, analysis, and create related documentation, i.e. use cases, business process diagrams, use case realizations, user interface storyboards/prototypes, report mockups, data conversion specifications, specific to ServiceNow modules

         Create the detailed functional specifications document

         Translate requirements and work with IT on the development of implementation options to be then played back and serving as an interface to the business process leads

         Ensure traceability from business requirements through application testing

         Interface with the Testing team and help them to prepare for testing

         Review test cases, and test scripts developed by the Testing team, as well as perform spot checking to ensure functionality meets business requirements

         SME with regards to application functionality and ability to validate if a reported issue is a defect or an enhancement

         Work with the other members of the development, QA, testing and business teams to clarify requirements and application functionality

         Support and enable delivery of projects through completion

         Must be able to communicate requirements effectively to technical and non-technical stakeholders

Desired Skills:

         Able to identify ambiguity and propose necessary specificity to eliminate ambiguity and ensure alignment with Business Process Lead’s intent

         Strong software design skills and usability

         Strong analytical and organizational skills

         Strong critical thinking and problem-solving skills

         Strong communication skills, both verbal and written

         Strong interpersonal skills, with the ability to work with many levels of management, and interface between technical team and business owners

         Must be a self-starter with a sense of urgency, strong work ethic and results oriented team player

         Has strong experience working on large global projects

         Proficient in Microsoft Office Suite applications including Word, Excel, Project, Visio, SharePoint/Teams, and Power Point

         Working knowledge and experience with ServiceNow implementations, including CSM, ITSM, Demand Management and Resource Management required

         Knowledge of other ServiceNow modules preferred

Desired Experience/Knowledge 


          4-5 years of hands on Business Analysis experience in a complex regulated environment

          Strong experience with Microsoft tools such as Word, Excel, Visio, PowerPoint, Teams;  preferred exposure to Azure DevOps and/or ServiceNow Agile Development

          Skillful in requirements elicitation, analysis, and management for medium to large initiatives while interacting with multiple stakeholders in a matrix organization

          Exceptional verbal and written communication skills, proficient at communicating/interacting professionally with diverse groups, clients, executives, managers, and subject matter experts

          Professional designation such as CBAP, PMP, Six Sigma or comparable methodologies strongly encouraged

          Proficient with industry-standard, structured business analysis techniques, and practices


Job ID: 4861

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