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Business Analyst - ServiceNow: Hybrid

BA – ServiceNow: Hybrid

We seek an experienced Business Analyst for a long-term role with our direct client in the Baltimore, MD area. In this role you will be part of the client's ongoing ServiceNow implementation project, one of the key long-term projects in the company.

The main function of a Business Systems Analyst is to perform the analysis, design, implementation and modification of a ServiceNow workflow project.  

Job Responsibilities:
• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translate those to programmers and developers
• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred
• 5-7 years experience required
• Ability to create business solutions that increase competitive advantage
• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines
• Ability to solve technical problems/ processes and understand complex details
• Ability to increase operating efficiency with produce high quality technical solutions
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions


  1. Critical skills set would be strong communication skills and ability to drive work forward
  2. Ideally looking for an analyst that would be familiar with ServiceNow and its functionality.
  3. Familiarity with Rally and the Scrum Master role for bringing work in and moving it along would be helpful

Job ID: 5016

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