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Change Manager - ITSM - Long-term contract - Remote

Change Manager – ITSM & Application Support  – REMOTE

We seek an experienced IT professional with Project Management, change management, and application support experience to work with our global client to help support a suite of digital applications and implement and manage the application support processes including:

– IT Change Management

– Vendor SLA Management

– Access Management

– Audit/Compliance

– Quality Control

This is a very steady,  long-term (12-36 months) contract position that can be done remotely, primarily on East Coast hours.  The team is global, with stakeholders in Europe and offshore IT teams in Europe and India.  

Immediate interview and hire – Send resume today for immediate consideration!  

Detailed Job Responsibilities:

– Research Service Now change management capabilities and processes
– Define and develop Digital HR framework for change management using Service Now
– Work with off-shore support manager and product leads to implement change management for all Digital HR applications

– Vendor SLA Management:  Work with off-shore support managers to ensure that repeatable processes exist and are followed to properly track vendor SLA and support for all Digital HR applications

– Access Management:  
     – Define and develop Digital HR framework for an access management process that can be applied to all Digital HR applications
     – Develop an application onboarding process
     – Work with off-shore support manager to ensure that access management processes are documented, teams are trained and that processes are followed

Audit Compliance:
     – Represent Digital HR for internal/external audits
     – Work with product leads and off-shore support manager to ensure that audit requirements are met
     – Work with product leads and off-shore support manager to remediate audit findings
     – Work with product leads and off-shore support manager to ensure that all audit/compliance processes are implemented and followed

Quality Control:
     – Collaborate with the off-shore support manager to ensure that effective quality control processes exist and are being followed
     – Review support metrics, identify and remediate gaps in support
     – Perform audits and spot checks to identify gaps in support

Skills and Experience Desired:

– 10+ years of application support leadership experience in a global setting
– Experience supporting global applications
– Must be process oriented and have experience in the implementation of IT processes in a global setting
– Experience working with off-shore teams
– Experience with the implementation and management of IT change management processes in an ITSM platform (Service Now, CA Service Desk, Remedy, etc)
– Experience with audit/compliance processes such as access management and change management
– Experience with managing IT application audits and working directly with auditors
– Experience with assembling and delivering PowerPoint presentations to all levels of management
– Experience with HR / HRIS systems is a plus
– Strong Microsoft Office apps skills (Word, Excel, PowerPoint)


Education: A university degree is preferred


Job ID: 5097

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