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Information Security Services (ISS) Portfolio Management Manager

Information Security Services (ISS) Service Portfolio Management Manager

Our direct client, a global firm, has created a new position and seeks a strong hands-on manager with analysis experience to join the team, on a long-term contract basis with potential contract-to-hire.  This is a fully-remote position, working East Coast hours.

Role summary

This position operates within the Information Security Services group, a team that provides the company's global offices with the products and services to help defend itself and its clients from cyber-attack, through timely detection, investigation and remediation of potential threats.

This role reports to the Head of Security Portfolio Management and will be part of a team focused on ensuring that their products and services capabilities deliver on our strategic, business and operational goals.

  • Contribute to the development of service portfolio components to align to service strategy goals
  • Monitor and consult on KPI development and adherence to ensure service targets are measurable
  • Development of reports and data narratives to address KPIs, KRIs, and trends
  • Synthesize analysis, document end-to-end workflows, develop future state service process scenarios and propose options, offer optimization recommendations for discussion
  • Effectively manage and escalate risks and issues to help identify obstacles to achieving our business goals and strategic objectives.
  • Understand the ISS services/programs/solutions being developed/deployed, including the business value, methodology and/or target operating model; be able to communicate service value
  • Perform as an individual contributor to complete assigned initiatives/deliverables when needed
  • As needed support projects or manage assigned small-medium projects

Experience & knowledge

  • Prior global work experience in a complex service-oriented business and/or technology group. Prior experience with cyber-security and information privacy, a plus
  • Product and service management background, knows what it takes to develop and launch a product/service to a client market, measure adoption, resolve solution uptake issues, analyze data insights, and identify continuous improvement opportunities
  • Prior experience managing through the complexity of a changing environment; comfortable with ambiguity and can adapt quickly and appropriately to changing priorities
  • Strong stakeholder management and relationship management skills
  • Cares about the customer, uses UX and customer-centric thinking to develop service strategies and solutions
  • Strong change management experience within an international organization
  • Technical skills, abilities & qualifications

    — Bachelor’s Degree from an accredited college or university or equivalent work experience

    — 7+ years’ experience working in one or more of the following areas – professional services; digital product management; program management; cyber security services

    — Experience managing and working with a globally diverse team, including third party resources

    — Prior multi- and complex program and project management experience (agile and hybrid methodologies preferred) with new technologies and business models

    — Strong communications and presentation skills in written and oral formats, strong storyteller

    — Team player with strong interpersonal skills, a conscious leadership and mentoring style

    — Strong ability to document and engineer plans and processes to produce measurable results

    — Data-driven analytics thinker, prior experience with using BI insights to form recommendations

    — Proficiency with Excel, MS Office suite, MS collaboration tools such as Teams; Visio, BI tools such as Tableau, Alteryx, Power BI.   

    — Team player with strong interpersonal skills

    –    Familiarity with IT security and appropriate regulations (i.e. ISO27001) is a plus but not a must


Job ID: 4890

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