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IT Helpdesk Specialist

Our Client, one of the world’s largest lessor of intermodal freight containers and chassis, is looking for an IT Helpdesk Support Specialist to help their growing team. They will be responsible for providing courteous and professional workstation (hardware and software) and end user support to all domestic and International corporate users.
 

This is a second shift position with the hours:
Sunday – 6:00pm – 12:00am
Monday – Thursday – 4:30pm – 12:30am

  1.  RESPONSIBILITIES/JOB DUTIES:
    • Backup verification
      • Verify successful completion of nightly backups
      • Export backup tape on a monthly basis
· Workstation deployment and maintenance
      • Image, test and deploy workstations to Triton workstations as needed
      • Installation & configuration of laptops
      • Verification of workstation setup and decommission procedures
· Helpdesk ticketing
      • Log all issues reported with detailed information
      • Monitor ITSupport mailbox during your shift
      • Troubleshoot, resolve and escalate issues as needed to Manager
      • Provide detailed solutions to common problems and issues & review with Helpdesk Manager
· Weekly assignment of office review
      • Verify each user is listed for your assigned offices
      • Verify workstation scan / audit data listed for each user in assigned location
      • Verify workstation audit information is up to date
      • Verify workstation conforms to standards
· Workstation verification review – Antivirus and Security patching
      • Verify each user/workstation is listed for your assigned offices
      • Verify recent scans

 

      • Verify machine is reporting back to the console and receiving the latest virus definitions
      • Provide status on finding and notify management of viruses found
      • Monthly Microsoft security patching
      • Verify each workstation is patched for your assigned offices (including spare machines) and report status back to management why a machine may not be patched
· Administration tasks
      • Active Directory
      • Application Support – Trifleet External user setup
      • Mobile Device setup
      • Match change process with Oracle data emails
      • VPN
· Deliverables
      • Produce and submit a daily turnover form at end of shift to Helpdesk team / Infrastructure Team with a cc to VP of IT
      • Participate in daily turnover meeting
      • Provide Weekly Accountability checklist to Helpdesk Manager at end of business week
      • Special projects as assigned
· Provide feedback and recommendations on the following:
      • Helpdesk calls / Issues encountered
      • Suggestions to educate users
      • Problem/Chronic callers
      • Security risks
 
  1. REQUIREMENTS:
KNOWLEDGE REQUIRED:
    • High School diploma or equivalent
    • 1–3 years of verifable IT Help Desk experience required
    • Knowledge of Windows 10, Active Directory, Microsoft Office 2016 suite, Office 365
    • Knowledge of Mandarin / Cantonese language a plus

SKILLS AND ABILITIES REQUIRED:

    • Excellent verbal and written communication skills
    • Strong troubleshooting skills
    • Ability to work in a team environment
    • Knowledge of hardware installation and configuration of laptops and desktops
    • Available to provide Holiday coverage and additional coverage when needed for shifts
    • Available for office visit(s) required for training, special projects, 1st shift coverage when needed
    • Ability to lift 50 lbs.

Job ID: 5063

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