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IT Infrastructure Engineer

Our Direct Client is seeking for 2 IT Infrastructure Engineer's in the White Plains, NY area.

In this role, you will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems.

Including:

  • Serve as a technical expert in the area of system administration for complex operating systems.
  • Investigate and analyze the feasibility of system requirements and develop system specifications.
  • Identify methods, solutions, and provide project leadership and management in order to provide a high level of service to the customers of the department.
  • Ensure the client systems are available to the user at all times. This requires monitoring the systems and ensuring they are operating at peak efficiency.
  • Identify and resolve any degradation, unusual activities, or system downtime.

Responsibilities:

  • Maintain & monitor all network, security and computer management systems, to meet current and future requirements.
  • Manage, mainten and architect storage, virtualized environment, servers, network devices, and productivity tools.
  • Monitor systems and identify performance issues proactively.
  • Work within strict time frames and elevate incidents within defined timeframes.
  • Develop new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
  • Follow the established standards for installing, configuring and/or removing hardware or software (change control process). Contribute to the development of new enterprise standards and/or the modification of existing standards.
  • Test all changes to networks, hardware, software, and hosted applications.
  • Monitor service delivery compliance to budget, quality standards and customer and business stakeholder requirements
  • Perform troubleshooting as required. As such, leads problem-solving efforts including involving outside vendors and other support personnel and/or organizations.
  • Perform infrastructure coordination related to design and setup activities at different stages of a project
  • Work with various vendors and service providers to ensure a productive environment.
  • Resolve issues and prepare status reviews and reports.
  • Professionally represent the infrastructure team as a technical consultant on projects.
  • Maintain the necessary project plans and documentation of all system builds and modifications.
  • Serve as point of escalation for Support Services and provides Level II and III support for hardware and OS/application related incidents by determining appropriate solutions to problems including software, hardware, network, and system integration requirements. Provide technical assistance to customers and management as needed.
  • Interact and coordinate with vendors, suppliers, distributors and contract consultants.
  • Maintain a good working knowledge of current infrastructure and future trends.
  • Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract.
  • Work with Security and Network Operations staff to develop policies and procedures related to the implementation and support of the server environment. Maintain accurate documentation for all devices.
  • Participate in activities to evaluate new technology developments, applications and server solutions. Perform tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for servers including virtualization strategies. Provide technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
  • Contribute in the architecture design, deployment and development of IT services and associated processes and procedures.
  • Manage and support VMware, SAN storage, backups, patch management
  • Operate in a 24×7 highly scalable server infrastructure with emphasis on excellent time management skills, meeting strict deadlines.
  • Monitor systems and identify performance issues proactively.  Manage the daily activities of configuration and operation of IT systems
  • Work with various vendors and service providers to ensure a productive environment.
  • Assist in training technical staff in how to use new software and hardware developed and/or acquired.
  • Travel to US and Canada branch offices for projects and troubleshooting.
  • Perform other duties as assigned.

Qualifications:

  • Primary job functions require exercising independent judgment.
  • Solid technical background in a hostedvirtualized services environment including infrastructure networks, hardware, software and telecommunications
  • Strong server management software is a must. Has knowledge of commonly-used concepts, practices, and procedures within an enterprise environment.
  • Having working (configure and troubleshoot) experience on breadth of technologies e.g. LAN, WAN, MPLS, Firewall (Cisco, Fortigate), etc.
  • Promptly report to management about the Network Performance reports, Current status of the Network up time.
  • High degree of experience with the installation, configuration, and maintenance of servers running Microsoft Windows Server 2012/2016
  • Experience with workstation management systems and desktop imaging. Knowledge of Microsoft Active Directory and SQL Server
  • Have experience with administering LDAP, RDP, IIS, DNS, WSUS and FTP services
  • Working knowledge of security as it relates to cloud-based infrastructure
  • Familiarity with Office 365 and Exchange Online
  • Experience using automated monitoring tools such as Solarwinds
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
  • Ability to assess the network requirements and suggest recommendations based on the requirements to the management
  • Able to gather relevant information systematically to troubleshoot and resolve issues
  • Ability to work in a team environment
  • Good analytical, problem solving and decision-making skills
  • Good attention to detail, testing and documentation
  • Serve as a technical resource for existing and new projects and provide guidance/insight on projects.
  • Strong virtualization experience using VMware
  • Proven ability to work in a cloud based or hosting environment
  • Ability to maintain good working relationships with third party service providers and vendors
  • Experience working in a project and change management environment ensuring standards are met
  • Projects an image of professionalism in communication, appearance and conduct.
  • Must be willing to accommodate weekend, shift or on-call schedules when necessary.
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to communicate ideas and problem resolutions effectively.
  • ITIL Certification, CCNP or equivalent certification is plus.
  • BS or BA degree in computer science or related technical field preferred, or a corresponding number of years' experience in IT.

For immediate consideration, please reply with your updated resume today!

Job ID: 4400

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