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IT Support Analyst

IT Support Analyst:

Our direct client in Northern New Haven County, an international manufacturer and distributor of consumer products is looking to hire an IT Support Analyst. This position is responsible for the support of day-to-day IT Operations and services, which includes but not limited to desktop hardware and software, inventory, backups, telephony equipment support, printers, LAN equipment support, Windows infrastructure.




  • Achieve SLA for IT products and services on area of responsibility
  • Image and deploy PC’s as part of quarterly must do projects
  • Keep PC image and deployment packages up to date on going 
  • Maintain desktop patching
  • Performs backup and restore procedures as necessary
  • Maintain hardware and software inventory on area of responsibility
  • Collaborates and works with IT cross functional teams to meet organizational goals and direction 
  • Respond to alerts and escalations when outside the office and during non-office hours in supporting mission critical systems
  • Promote proactive support actions to prevent errors reoccurring
  • To contribute to production of standard configurations, documentation and procedures in order to streamline processes and produce efficiencies
  • Ensures completeness and effectiveness of documentations to comply with global IT documentation standards and policies
  • Provides weekly status reports, operations and incident reports as the need arise
  • Undertake other duties that are considered to be within the general scope of the post, as required by the Operations Manager
  • Provide operations support for the planning of and during Global Town Hall’s




  • Candidates may have a Bachelor's degree in Computer Science, Management Information Systems, or related field, or MCSE and A+ certified
  • At least 5-7 years experience handling IT Infrastructure related products
  • Experience with Infrastructure: Network, Telcom, Data Center Operations, Desktop Computing, Mobile Computing
  • Experience with Active Directory, SharePoint, Windows 10, Office O365
  • Experience with IT Service Desk software: Incident and Service Requests, IT Asset Management (CMDB), Knowledge Base, and Self Service Portals
  • Experience working with Senior Business Management and Business Executives
  • Working knowledge of Servers, Switches, VPN, WANLAN
  • Excellent communication skills- written and oral
  • Ability and willingness to learn new technologies

Job ID: 4979

  • Accepted file types: docx, doc, pdf, rtf, wps, txt, html.
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