Jobs

IT Support Analyst
Our direct client, a fast-growing energy company in Westchester County, NY, is seeking a IT Support Analyst.  In this role, you will maintain the computer desktop and server environments by analyzing requirements, troubleshooting problems, and installing hardware/software solutions.  Tasks include end user support, equipment maintenance, upgrades and configurations.
Responsibilities:

• Provide helpdesk first and second tier support to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Modify configurations, utilities, software default settings, etc.
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues that need escalation
• Proactively monitor and maintain software, workstations and servers.
• Work with Active Directory

Preferred Requirements:

• Bachelor’s Degree in Computer/Information Systems, Business, Communications or related field
• 3+ years of relevant technical experience
• Excellent organizational, interpersonal, and time-management skills with the ability to multi-task and prioritize own work
• Experience supporting Windows and O365 environment
• Ability to support remote users, establish VPN and VDI access for remote users
• Ability to work in a fast-paced environment
• Demonstrated ability to communicate clearly and effectively with team members and other employees
• Ability to diagnose and resolve technical issues
• Working knowledge of networking, virtual environments and operating systems

Job ID: 5173