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SalesForce Trainer - Long-term Contract - Remote

Our direct client is a highly successful B-to-C firm, developing and preparing to implement a new SalesForce Service Cloud – based application for their customer service agents to use when talking to customers and taking orders.   

We are seeking an experienced training / Learning and Development specialist to work as a consultant on this project, working closely with the client to plan and develop the training plan, training materials, and participate in some of the “live” training as well.   

This is 18-month contract opportunity, can be done remotely in the US, but there will be some travel (potentially every 3 months or so) to the Connecticut headquarters, to meet and collaborate with the key stakeholders.  

Key Responsibilities:

  • As a senior L&D resource, design, deliver and evaluate training programs aimed at empowering the team members to effectively utilize Salesforce in their daily operations or day-to-day workflow.
  • Play a pivotal role in ensuring that users have the knowledge and skills necessary to maximize the potential of Salesforce ultimately driving efficiency and productivity across the organization
  • Collaborate with key stakeholders to assess training needs and develop comprehensive training programs tailored to various user roles and proficiency levels. 
  • Work closely with sales leadership to understand business objectives and design training programs that align with company goals.
  • Learn and become proficient on client's current booking and CRM platform to understand gaps in workflow, process and procedures.
  • Conduct engaging and interactive training sessions, workshops, and webinars both in person and virtually, ensuring participants gain a thorough understanding of Salesforce features, functionalities and best practices.
  • Develop training materials including user guides, manuals, tutorials, and multimedia presentations to support training initiatives and reinforce learning objectives.
  • Stay abreast of updates, enhancements, and new features and incorporate relevant changes into training materials and curriculum to ensure content relevancy and effectiveness.
  • Collaborate with client's team to develop comprehensive training and deployment plan. Manage the logistics and scheduling of training sessions, ensuring all participants have the necessary resources and support.
  • Solicit feedback from trainees to assess the effectiveness of training program and identify areas of improvement.
  • Conduct evaluations and assessments to measure the impact of training on user proficiency and performance.
  • Maintain accurate records of training activities, attendance, and participant feedback. Generate reports and insights to track training effectiveness and inform decision-making.

Desired Skills and Qualifications:

  • 5 + years of experience in instructional & curriculum design as well as delivery of instructional programs using Salesforce software (strong Service Cloud is a most, Sales Cloud is a plus) 
  • Experience with learning analysis and strategy, content design and development, content delivery, learning technology or learning evaluation
  • Experience delivering training in multiple modalities including instructor-led, virtual classroom and e-learning platforms
  • Expertise in designing, delivering, and evaluating training programs preferably in a contact center environment
  • Excellent presentation, facilitation and communication skills with the ability to engage and inspire learners
  • Familiarity with learning management systems (LMS) and e-learning platforms
  • Excellent oral and written communication skills
  • Strong analytical and problem solving abilities, with a keen attention to detail
  • Experience with developing and deploying strategies & plans that drive successful adaption of change and expected benefits
  • Ability to work independently and collaboratively in a fast paced environment
  • Passionate about training and facilitation
  • Experience in Call Center operations and functions a plus
  • Experience working within Travel / Hospitality Industry a plus, or other high-touch type service industry

Immediate interview and hire, send resume today for immediate consideration!  

 Job ID: 5342

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