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Service Desk Support Engineer (2) - Hybrid:

Service Desk Support Engineer (2) = Hybrid:
Our direct client, a fast-growing FinTech firm, is looking for looking for 2 Service Desk Support Engineers. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

This position is based in Greenwich, CT, 3 days per week onsite is expected.  Client offers a very attractive compensation and benefits package, salary, bonus and stock options.  

Responsibilities

  • Support end users across multiple offices on a global team
  • Prepare hardware/software for new employees
  • Support our hosted phone system
  • Maintain manage and troubleshoot printers and peripherals
  • Support cloud hosted Voice System
  • Participate in after-hours on call schedule

Qualifications

  • Minimum of 2 years of recent end-user technical support experience
  • Minimum of 2 years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
  • Minimum of 2 years of experience in desktop technologies: Windows, MS Office
  • Experience with MDM solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience with basic networking a plus
  • Experience with A/V systems a plus
  • Excellent written and verbal communication
  • Strong time management and ability to prioritize
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Ability to maintain composure and professionalism in stressful situations

Job ID: 5119

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