Jobs

Service Desk Support Engineer (2) = Hybrid:
Our direct client, a fast-growing FinTech firm, is looking for looking for 2 Service Desk Support Engineers. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

This position is based in Greenwich, CT, 3 days per week onsite is expected.  Client offers a very attractive compensation and benefits package, salary, bonus and stock options.  

Responsibilities

• Support end users across multiple offices on a global team
• Prepare hardware/software for new employees
• Support our hosted phone system
• Maintain manage and troubleshoot printers and peripherals
• Support cloud hosted Voice System
• Participate in after-hours on call schedule

Qualifications

• Minimum of 2 years of recent end-user technical support experience
• Minimum of 2 years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
• Minimum of 2 years of experience in desktop technologies: Windows, MS Office
• Experience with MDM solutions
• Experience with PowerShell
• Experience with Mac OSX a plus
• Experience with basic networking a plus
• Experience with A/V systems a plus
• Excellent written and verbal communication
• Strong time management and ability to prioritize
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Ability to maintain composure and professionalism in stressful situations

Job ID: 5119