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Service Desk Support Engineer

Service Desk Support Engineer:

 

Our direct client, a fast-growing FinTech firm, is looking for looking for a Service Desk Support Engineer.  This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within organizations. If you’re a technologist who enjoys supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques and working with geographically dispersed support teams.

Responsibilities

  • Support end users across a global team with a primary focus on users in NYC
  • Prepare hardware/software for new employees
  • Support our hosted phone system
  • Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
  • Maintain manage and troubleshoot printers and peripherals
  • Support our cloud hosted Voice System
  • Participate in after-hours on call schedule
  • Document incidents and tasks in Corporate Ticket Management System

 

Qualifications

  • 4+ years of recent end-user technical support experience
  • 4+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune, MS Teams
  • 4+ years of experience in desktop technologies; Windows MS Office
  • Experience with Mobile Device Management solutions
  • Experience with PowerShell
  • Experience with Mac OSX a plus
  • Experience supporting A/V enabled Conference Rooms a plus
  • Basic networking skills is a plus
  • Strong independent decision-making skills
  • Excellent written and verbal communications skills

Job ID: 4903

  • Accepted file types: docx, doc, pdf, rtf, wps, txt, html.
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