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ServiceNow Project Architect - Remote - Long Term Contract

For a long-term (12-36 month) project involving continued implementation of ServiceNow at our global client, we seek an experienced ServiceNow Technical Architect / Technical Project Manager, to oversees various ServiceNow technology projects. This position can be done remotely, on East Coast hours.  We seek a strong candidate with software development experience and solid experience architecting and implementing ServiceNow solutions in enterprise environments.  

In this role,  the consultant will plan and develop strategy, including defining the goals and timeline for project(s) they supervise. Coordinate, document, and assign tasks for the project team and provide the team with direction and support. Manage the budget, timeline, and resources for the project. Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed. Regularly reports the progress to the stakeholders. Manage and communicate ongoing changes in tasks, goals, or performance. Participate in client meetings, contract finalization, and development of requirements and specifications. Manage project budget to reach revenue, cost, and profit targets. Assign resources to projects and project objectives and monitor progress. Develop project plans and facilitate resolution of all issues to reach project goals.


  • Provide project management, technical know-how that delivers on consulting, planning, development and support of defined services and applications on the ServiceNow platform
  • Provide management of a small team from onsite and offshore, including contingent workers, for the purpose of delivering services and meeting designated analysis, operational or development objectives using Agile methodologies
  • Should be able to independently manage/implement epics/sprints/burn downs/velocities for offshore/onsite service-now teams.
  • Work with other teams (internal/external)and internal business customers to ensure consistent understanding of the intended business outcome and requirements for our team’s services and deliverables
  • Continually evaluate, audit, and make changes as necessary for improving service performance, customer experience and compliance with standards
  • Guarantee stability of the platform; participate in auditing activities to ensure compliance to policy and standards
  • Minimum of 10 years of recent experience using industry standard best practices, which include but are not limited to Coding Standards, Coding modularity/Re-use, Application Design/Prototypes, Coding analyzer/profiling Toolsets
  • ServiceNow Certified Administrator (CSA) is preferred. Should be very strong in Agile Methodologies.
  • Must be able to prioritize, delegate and foster the development of high-performance teams in both offshore/onsite setting to lead/support an environment driven by customer service and teamwork.
  • Prior experience in managing backlogs, strong trouble-shooting and organizational skills, and ability to work on multiple engagements/projects simultaneously
  • Background in engaging customers in a consulting capacity to fully understand and articulate the business requirements needed for successful design, development, and implementation

Bachelor’s degree from an accredited college/university or equivalent work experience 

Certifications & Licenses: Certified ServiceNow Administrator or equivalent preferred

Job ID: 5085

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