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Sr. Desktop Support Engineer - Executive Team

Sr. Desktop Support Engineer – Executive Team (NYC)

Our direct client, a fast-growing FinTech firm, is looking for a senior Desktop Support Engineer to support the executive team. We are seeking a desktop support engineer to support our executive team. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within the organization. If you are computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Responsibilities

  • Support C-Suite type end users across multiple offices as well as other individuals
  • Prepare hardware/software for new employees
  • Maintain/troubleshoot peripherals and printers
  • Support our hosted phone system
  • Home support may occur

Qualifications

  • 10+ years of recent end-user technical support experience, preferably in financial services
  • 10+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune
  • 5+ years of experience with Mac OSX
  • Experience with MDM solutions
  • Experience with A/V systems a plus
  • Excellent written and verbal communication skills
  • Ability to work on-call rotation
  • Strong time management and ability to prioritize
  • Process oriented individual

Job ID: 4805

  • Accepted file types: docx, doc, pdf, rtf, wps, txt, html.
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