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Technology Operations Analyst - Remote:

Technology Operations Analyst: Remote
Our direct client, a fast-growing digital healthcare company based in NY, is looking for a Technology Operations Analyst. Client’s mission is to help advance the discovery of new medications and treatments, working with patients, pharmaceutical and biotech companies. This position can be 100% remote. Client is seeking an entry-level Technology Operations Coordinator who is tech-savvy and eager to learn in a collaborative environment.  You must be detail-oriented, with a strong sense of urgency. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player with a “can-do” attitude. We are looking for individuals who are caring, friendly, and hard working to join our team.

  • Implement, configure, and test our contact center technology platform along with CTM’s other proprietary technology platforms
  • Training and supporting user testing
  • Coordinate communication amongst all project team members
  • Train end users on the proper use of the platform
  • Develop best practices to be utilized for future implementations
  • Perform troubleshooting as needed for each project
  • Handle closure procedures at the end of each project
  • Provide reporting as needed

Qualifications include:

  • Bachelor’s degree or equivalent work experience required
  • Familiarity with Twilio Flex, Acqueon Engagement campaign manager, contact center operations a plus
  • Detail oriented and excellent time management
  • Tech savvy and willingness to learn
  • Ability to multi-task
  • Ability to work in a fast-paced environment
  • Excellent communication and writing skills

Job ID: 5115

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