Jobs

JOB SUMMARY:
Our direct client, an expanding health care organization in Westchester County, NY seeks an EMR Application Specialist.  In this role, you will have the opportunity to help support, and enhancements of the company’s EMR platform, to work with internal and external users of the system, and deliver technology updates and enhancements.

This position is hybrid and will require 2-3 days in office, and work from home.  

DUTIES AND RESPONSIBILITIES:

• Maintains information technology projects related to EMR platform (eClinicalWorks), in line with IT strategies laid out by the leadership; planning, researching, and implementing technological solutions
• Working with internal stakeholders, presents and recommends technology enhancements to the CTO with the aim of improving efficiencies and optimizing use of technologies
• Leads cross-functional teams and managing key stakeholders while performing full project management tasks from proof of concept through final implementation
• Delivers weekly updates to management on health and performance of EMR platform
• Conducts regular service review meetings with the vendor, to assess tickets and services delivered
• Presents monthly performance metrics to management – centralized reporting dashboard
• Meets key internal stakeholders bi-weekly to capture feedback, enhancement needs and service issues
• Documents all meetings and store these centrally
• Tracks and ensures compliance with licenses used in house
• Monitors and manages end-to-end delivery of projects and services regarding scope, time, and budget
• Drives operational improvements and efficiencies through rigorous process and controls, and as a gatekeeper for quality
• Contributes to the wider goals of the IT department and success
• Manages and owns the end-user communication through the product intranet site and KB articles in ServiceNow
• Other duties as assigned

QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Information Technology, or related field preferred
• ITIL Certification desired

SKILLS:

• Excellent written and verbal communication skills
• Able to clearly communicate technical concepts to both technical and non-technical audiences
• Excellent relationship building and interpersonal skills
• Strong customer orientation and able to manage customer expectations

EXPERIENCE:

• More than 2 years of experience and knowledge with an EMR platform (eClinicalWorks would be ideal but experience on a similar platform like Epic, Cerner, NextGen Healthcare, Athena, would be fie).  
• Excellent at using Microsoft Office applications, Microsoft Visio, or similar flowcharting application
• Familiar with project management methodologies such as PMP or Prince2
• Worked within a medical facility, using EMR platform to deliver patient services
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes
• Experience with medical terminology, processes, tools, and forms
• Experience working with external vendors
• Enjoy working with people, helping train on technology

PHYSICAL REQUIREMENTS:

• Manual dexterity and regular hours at computer keyboard

Job ID: 5186