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IT Support Analyst

IT Support Analyst:

Our direct client in Northern New Haven County, an international manufacturer and distributor of consumer products is looking to hire an IT Support Analyst. 


  • Achieve SLA for IT Products and Services on area of responsibility
  • Maintain desktop and server patching
  • Maintain the backup software and hardware devices
  • Monitor & control backup & restore processes as necessary
  • Maintain hardware and software inventory on area of responsibility
  • Monitor & control capacity & performance of physical devices on area of responsibility like barcode readers, printers, UPS and desktop/laptop
  • Collaborates and works with IT Cross functional teams to meet organizational goals and direction 
  • Respond to alerts and escalations when outside the office and during non-office hours in supporting Mission Critical Systems
  • Promote proactive support actions to prevent errors reoccurring
  • To contribute to production of standard configurations, documentation and procedures in order to streamline processes and produce efficiencies
  • Ensures completeness and effectiveness of documentations to comply with global IT documentation standards and policies
  • Provides weekly status reports, Data Center Operations and incidents reports as the need arise
  • Undertake other duties that are considered to be within the general scope of the post, as required by the Operations Manager


  • Bachelor's degree in Computer Science, Management Information Systems, or related field
  • At least 3-5 years experience handling IT Infrastructure related products
  • Experience with Infrastructure (Network, Telcom, Data Center Operations, Desktop Computing, Mobile Computing)
  • Experience with Active Directory, SharePoint, LANDesk, Scrutinizer, Netbackup, Data Protector, Windows server 2003/2008, Windows XP/Vista/7, Terminal Server, DNS/WINS/DHCP, Blackberry Enterprise Server
  • Experience with Servers, SAN Storage, Working knowledge of VPN, understanding of network devices like routers, switches, SAN Storage, VMware, Linux Administration, Cisco Phone system, WAN/LAN architecture,  DR replication tools like EMC RecoverPoint
  • Excellent communication skills- written and oral
  • Ability and willingness to learn new technologies

Job ID: 4808

  • Accepted file types: docx, doc, pdf, rtf, wps, txt, html.
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