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Sr. Application Support Engineer - Remote:
Sr. Application Support Engineer – Remote:
Our direct client, a fast-growing healthcare technology firm, is seeking a Sr. Application Support Engineer to support the delivery of product- and service-based solutions to new and existing clients. Provide technical assistance and resolution to client reported questions and problems involving the implementation and on-going support of EZ-CAP/EDI, EZ-CARE, EZ-NET, and other products.
Responsibilities:
- Perform in-depth technical analysis and resolution on complex application issues
- Provide SQL support; ability to write SQL queries for backend testing and managing databases
- Act as an internal and external technical escalation point on active client tickets
- Provide support and assistance to client account management, sales, and the technical support staff
- Share product and industry knowledge
- Assess and design product-specific solutions and assist with implementation and onboarding of new clients, as needed
- Model a Client-First approach in support of Knowledge-Centered Service Methodologies
- Promote best practices in the application of structured problem-solving skills
- Demonstrate proficiency in communication and active listening skills
- Accept ownership of client incident management and resolution cycle
- Create solution articles and technical content for knowledge-based system
- Demonstrate keen ability to manage time and balance workload assignments
Qualifications:
- Strong technical background and knowledge of Capitation software, the healthcare industry, and advanced knowledge of EZ-CAP/EDI/NET and EZ-CARE, preferred
- Healthcare payment and claims expertise
- Microsoft Technical Stack: MS SQL, .Net Framework, ASP.NET, WCF/Web Services
- Excellent oral, written and technical communication skills
- Excellent problem solving and analytical skills
- Ability to discuss technical subjects on a varied range of levels
- Ability to learn and use new software, hardware, and technology
- Excellent negotiation, interpersonal relationship and diplomacy skills
- Excellent time management skills to manage individual tasks assigned (tickets, emails, issues, etc.) as well as support team assignments
- Communication in a matrixed organization
- 5+ years in healthcare operations – either from the Payer or Provider perspective
- 5+ years in enterprise information technology
- 4-year technical education, degree preferred (or equivalent experience)
- 3 – 4 years of experience in a related technical support position, software development role or equivalent industry experience
Job ID: 4988