Jobs

Sr. Application Support Engineer – Remote:

Our direct client, a fast-growing healthcare technology firm, is seeking a Sr. Application Support Engineer to support the delivery of product- and service-based solutions to new and existing clients. Provide technical assistance and resolution to client reported questions and problems involving the implementation and on-going support of EZ-CAP/EDI, EZ-CARE, EZ-NET, and other products.

Responsibilities:

• Perform in-depth technical analysis and resolution on complex application issues
• Provide SQL support; ability to write SQL queries for backend testing and managing databases
• Act as an internal and external technical escalation point on active client tickets
• Provide support and assistance to client account management, sales, and the technical support staff
• Share product and industry knowledge
• Assess and design product-specific solutions and assist with implementation and onboarding of new clients, as needed
• Model a Client-First approach in support of Knowledge-Centered Service Methodologies
• Promote best practices in the application of structured problem-solving skills
• Demonstrate proficiency in communication and active listening skills
• Accept ownership of client incident management and resolution cycle
• Create solution articles and technical content for knowledge-based system
• Demonstrate keen ability to manage time and balance workload assignments

Qualifications:

• Strong technical background and knowledge of Capitation software, the healthcare industry, and advanced knowledge of EZ-CAP/EDI/NET and EZ-CARE, preferred
• Healthcare payment and claims expertise
• Microsoft Technical Stack: MS SQL, .Net Framework, ASP.NET, WCF/Web Services
• Excellent oral, written and technical communication skills
• Excellent problem solving and analytical skills
• Ability to discuss technical subjects on a varied range of levels
• Ability to learn and use new software, hardware, and technology
• Excellent negotiation, interpersonal relationship and diplomacy skills
• Excellent time management skills to manage individual tasks assigned (tickets, emails, issues, etc.) as well as support team assignments
• Communication in a matrixed organization
• 5+ years in healthcare operations – either from the Payer or Provider perspective
• 5+ years in enterprise information technology
• 4-year technical education, degree preferred (or equivalent experience)
• 3 – 4 years of experience in a related technical support position, software development role or equivalent industry experience

Job ID: 4988