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Sr. Application Support Engineer - Remote:

Sr. Application Support Engineer – Remote:

Our direct client, a fast-growing healthcare technology firm, is seeking a Sr. Application Support Engineer to support the delivery of product- and service-based solutions to new and existing clients. Provide technical assistance and resolution to client reported questions and problems involving the implementation and on-going support of EZ-CAP/EDI, EZ-CARE, EZ-NET, and other products.

Responsibilities:

  • Perform in-depth technical analysis and resolution on complex application issues
  • Provide SQL support; ability to write SQL queries for backend testing and managing databases
  • Act as an internal and external technical escalation point on active client tickets
  • Provide support and assistance to client account management, sales, and the technical support staff
  • Share product and industry knowledge
  • Assess and design product-specific solutions and assist with implementation and onboarding of new clients, as needed
  • Model a Client-First approach in support of Knowledge-Centered Service Methodologies
  • Promote best practices in the application of structured problem-solving skills
  • Demonstrate proficiency in communication and active listening skills
  • Accept ownership of client incident management and resolution cycle
  • Create solution articles and technical content for knowledge-based system
  • Demonstrate keen ability to manage time and balance workload assignments

Qualifications:

  • Strong technical background and knowledge of Capitation software, the healthcare industry, and advanced knowledge of EZ-CAP/EDI/NET and EZ-CARE, preferred
  • Healthcare payment and claims expertise
  • Microsoft Technical Stack: MS SQL, .Net Framework, ASP.NET, WCF/Web Services
  • Excellent oral, written and technical communication skills
  • Excellent problem solving and analytical skills
  • Ability to discuss technical subjects on a varied range of levels
  • Ability to learn and use new software, hardware, and technology
  • Excellent negotiation, interpersonal relationship and diplomacy skills
  • Excellent time management skills to manage individual tasks assigned (tickets, emails, issues, etc.) as well as support team assignments
  • Communication in a matrixed organization
  • 5+ years in healthcare operations – either from the Payer or Provider perspective
  • 5+ years in enterprise information technology
  • 4-year technical education, degree preferred (or equivalent experience)
  • 3 – 4 years of experience in a related technical support position, software development role or equivalent industry experience

Job ID: 4988

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