Open IT Jobs

Employment Type: Full-time
Location: New York, NY — On-site
Compensation: $80,000–$120,000 per year
Experience: 5+ years
Work Authorization: No sponsorship details provided

About the Role

A growing, global organization is seeking a hands-on IT Support Engineer to manage the day-to-day health, security, and performance of its technology environment. Reporting to the Global Director of IT, this individual will administer Microsoft Azure and Microsoft 365, oversee helpdesk operations, and serve as the primary on-site technology lead for the New York City office.

This role offers broad ownership across cloud infrastructure, end-user support, network administration, security, vendor management, and IT project delivery. The ideal candidate is technically strong, service-oriented, and comfortable taking responsibility for both daily operations and longer-term improvements.

Key Responsibilities

Cloud Infrastructure & Administration

• Administer and maintain Microsoft Azure resources, including virtual machines, networking, storage, backups, and disaster recovery.

• Manage Microsoft Entra ID, including identity lifecycle, role-based access control, Privileged Identity Management, and Conditional Access.

• Monitor cloud performance, costs, and security using Azure Monitor, Microsoft Defender for Cloud, and related tools.

• Support cloud migrations, infrastructure changes, and other cloud initiatives through documented change management processes.

Microsoft 365 & Endpoint Management

• Administer Exchange Online, SharePoint Online, OneDrive, Teams, and the broader Microsoft 365 environment.

• Manage Microsoft Intune for device enrollment, compliance policies, application deployment, and mobile device management.

• Maintain Microsoft Defender for Office 365, Microsoft Purview controls, data loss prevention, retention policies, sensitivity labels, and email security.

• Oversee licensing, user provisioning and deprovisioning, and tenant-level security settings.

Helpdesk & End-User Support

• Own the IT ticketing queue, including triage, prioritization, escalation, and resolution within established SLAs.

• Coordinate with managed service providers (MSPs) and third-party vendors to ensure service quality and timely resolution.

• Analyze ticket trends, identify recurring issues, and implement root-cause solutions.

• Track service desk metrics and maintain documentation, knowledge articles, and user guides.

• Provide Tier 1–3 technical support across hardware, software, accounts, access, conferencing, and mobile devices.

• Support executives and senior staff with high-priority and sensitive technical issues.

• Manage endpoint hardware lifecycle, asset inventory, and software patching.

Office & Network Infrastructure

• Serve as the on-site IT lead for the New York City office, maintaining office technology and infrastructure.

• Support LAN, WAN, and wireless networks, including switches, firewalls, routers, access points, and Wi-Fi.

• Troubleshoot network performance and connectivity issues and maintain network diagrams, documentation, and configuration backups.

• Manage printers, audiovisual equipment, conference room systems, and other office technology.

• Coordinate with building management, landlords, internet service providers, and external vendors on installations, outages, office changes, and expansions.

IT Projects & Continuous Improvement

• Lead or support infrastructure upgrades, cloud migrations, system rollouts, and office technology deployments from planning through completion.

• Coordinate internal stakeholders, MSPs, and external vendors to keep projects on schedule and within budget.

• Follow change management and security requirements throughout project delivery.

• Manage user communications, training, handover, and project documentation.

Security & Compliance

• Support cybersecurity initiatives, including access reviews, MFA enforcement, vulnerability remediation, logging, and audit evidence collection.

• Participate in incident response and document security events.

• Maintain IT policies and procedures and support compliance with applicable security frameworks.

Required Qualifications

• 5+ years of experience in IT engineering, systems administration, or infrastructure support.

• Strong hands-on experience administering Microsoft Azure and Microsoft 365 in a business environment.

• Experience with Microsoft Entra ID, Intune, Exchange Online, and Teams.

• Experience managing a helpdesk function, ticket queues, and service-level agreements.

• Experience coordinating outsourced IT providers and third-party vendors.

• Strong troubleshooting and problem-solving skills, with a calm, customer-focused approach.

• Excellent written and verbal communication skills, including the ability to explain technical issues to nontechnical users and executives.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience in financial services, insurance, or another regulated industry.

• Knowledge of networking, including switching, routing, firewalls, VPNs, and wireless infrastructure.

• Familiarity with NYDFS Part 500, SOC 2, ISO 27001, or similar compliance frameworks.

• Scripting and automation experience with PowerShell and/or Azure CLI.

• Relevant certifications, such as Azure Administrator Associate (AZ-104), Microsoft 365 Administrator or Endpoint Administrator, CCNA, Network+, or Security+.

• IT project management experience or certifications such as PMP, PRINCE2, CAPM, or Agile/Scrum.

• Experience with Fortinet or Cisco Meraki firewall platforms.

• Familiarity with IT service management platforms such as HALO ITSM, ServiceNow, or Freshservice.

Why Consider This Role?

• Broad technical ownership across cloud infrastructure, Microsoft 365, networking, security, and end-user support.

• Direct exposure to IT leadership and the opportunity to influence technology operations.

• The opportunity to contribute to infrastructure improvements and projects within a growing global organization.

Compensation: $80,000–$120,000 per year
Location: New York, NY — On-site

Job ID: 5620