Lead Azure Application Support Engineer

Long-term contract position | Global, cutting-edge Azure applications

We are seeking senior application engineers to support sophisticated Azure-based applications used by a global organization. Long-term (24 mo +) contracts, Hybrid 3 days/week onsite (Tue, Wed, Thurs).

These are hands-on technical roles—not help-desk or traditional support-management positions. You will solve difficult production problems, guide a distributed onshore/offshore support team, and work closely with application development and program leadership to improve reliability and performance.

What You’ll Do

• Lead the investigation and resolution of complex Azure application issues.

• Troubleshoot problems across the user interface, application services, integrations, databases, and Azure PaaS environment.

• Use Application Insights, Azure Monitor, and KQL to diagnose performance issues, errors, and unexpected application behavior.

• Coordinate major incident response, identify root causes, and ensure permanent corrective actions are completed.

• Provide technical direction to onshore and offshore support resources.

• Work closely with developers on application changes, releases, fixes, and production readiness.

• Improve support processes, monitoring, technical documentation, and team effectiveness.

What We’re Looking For

• Strong hands-on experience supporting Azure-based enterprise applications in production.

• Ability to troubleshoot across multiple application layers—not simply route or manage tickets.

• Experience with Azure PaaS services, Application Insights, Azure Monitor, and KQL.

• Working knowledge of application performance, APIs, integrations, networking, and cloud infrastructure.

• Familiarity with Cosmos DB or PostgreSQL is helpful.

• Experience leading distributed technical teams and holding internal and external resources accountable.

• Calm, methodical problem-solving skills during critical incidents.

• Strong communication, ownership, and empathy for application users.

• Experience supporting applications within a large, global organization is strongly preferred.

Any experience supporting applications that use Azure OpenAI, generative AI, or related AI services is helpful.

Azure certifications, ITIL experience, and a computer science degree are helpful but not required.

Why Consider This Role?

You’ll support modern, highly visible applications within a global enterprise, work with advanced Azure and AI technology, and have the authority to improve how critical applications are supported. These are stable, long-term assignments offering both challenging hands-on work and meaningful technical leadership.

Work authorization: Candidates must be authorized to work in the United States without current or future sponsorship.

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 Job ID: 5584