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Operations / Application Support Analyst - Long-term contract - Hybrid

This Position is no longer available

For our direct client, a prestigious global firm, we seek a driven, strong analyst with solid computer skills and experience researching issues, and great communications skills to support the company's global business users.   This is a long-term (12 months) contract position with good opportunity to convert to full-time with this company, it's a great entry-point into the company.    This position is hybrid, the team works several days per week in the Montvale, NJ office.  

Duties: This is an operational support role associated with the ongoing support of our client's proprietary risk management systems and processes that help the client comply with risk management policies and regulatory requirements.

Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed.


  • Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.
  • Familiarity with ServiceNow or similar customer service ticketing application preferred
  • Familiarity with data research tools, specifically Refinitiv (LSEG), Thomson Reuters, and Moody's
  • Familiarity with financial data, stock symbols, ticket symbols is helpful for researching companies
  • Familiarity with HTML and SQL
  • Big 4 experience is a plus
  • Must have the ability to work with and communicate with the business and IT staff regarding system requirements and modifications to the data.
  • Candidate must possess excellent organizational skills with attention to detail.
  • Ability to prioritize and facilitate assignments with minimal supervision
  • Strong oral and written communication skills.
  • Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff.
  • Good interpersonal skills with demonstrated success in dealing with diverse functional teams
  • Research & Troubleshooting Skills – detail oriented
  • Possess a high level of motivation with a strong commitment to customer service and continuous improvement.
  • Ability to handle multiple tasks and support special project needs

Education: A Bachelor's degree or 3-5 years business experience 
 Job ID: 5319